Nearly 40% of complaints filed with the Telangana Real Estate Regulatory Authority (T-RERA) remain unresolved, according to the latest RERA implementation status report. The authority has received 2,920 complaints since its establishment in 2017, of which 1,844 have been disposed of, leaving 1,076 pending cases.
Telangana is among India’s major real estate markets, with 11,030 projects registered with RERA and 5,196 registered real estate agents. Of the registered projects, 6,877 are residential projects covering 5.16 lakh housing units across 1,095 lakh sq m of carpet area.
Complaint Disposal Trails Other Major Markets
The complaint disposal rate in Telangana is lower than that of several other major states. Karnataka has disposed of 11,571 out of 13,513 complaints, resulting in a disposal rate of nearly 86%. Maharashtra has disposed of 31,208 out of 37,520 complaints, while Gujarat has resolved 4,325 of its 5,934 complaints.
Despite the complaint backlog, Telangana has a large number of registered real estate projects. Its 11,030 registered projects exceed those in Karnataka, Andhra Pradesh, Madhya Pradesh and Rajasthan. Maharashtra has the highest number among the major markets, with 55,321 registered projects.
Project Delays Among Major Complaint Reasons
According to RERA officials, the number of complaints does not necessarily indicate an equivalent number of projects facing disputes. Multiple homebuyers can file separate complaints concerning the same project or developer. Such cases may subsequently be addressed through a common order.
One residential project in Dundigal, for example, has around 60 complaints filed against it. Since the complaints relate to the same project, the authority may be able to dispose of them collectively.
Project completion and possession delays account for a significant share of complaints in Telangana. Buyers have also approached the authority over long-pending projects and demands for refunds where construction has not commenced as promised.
Other complaints relate to amenities that were promised in sale agreements but were not provided, along with structural deficiencies reported in residential projects.
Pending Cases Remain a Concern
The complaint data highlights the challenge of handling disputes as Telangana’s real estate market continues to register projects and attract homebuyers. While the authority has disposed of more than 1,800 complaints since 2017, over 1,000 cases remain pending.
The disposal of related complaints together could help reduce the backlog, particularly in projects where multiple buyers have raised similar issues. However, cases involving delayed possession, refunds, incomplete projects and structural deficiencies continue to require resolution under the state’s RERA framework.
