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H-RERA signs MoU with Jupitice Justice Technologies to digitize complaint redressal system

Haryana Real Estate Regulatory Authority, Gurugram (HARERA) has entered into a memorandum of understanding (MoU) with Jupitice Justice Technologies Private Limited for complete digitalization of Gurugram RERA’s complaint redressal system.

The MoU was signed in the presence of KK Khandelwal, Chairman, Gurugram RERA and Raman Aggarwal, Founder & CEO, Jupitice Justice Technologies.

Under the terms of the MoU, Jupitice will design and build an exclusive digital RERA Court along with other technological expertise to HARERA to facilitate the dispute resolution.

“COVID-19 has speeded the adoption of digital technologies in the past couple of years. Gurugram RERA also needed a technology that could help us in speedy resolution of complaints without putting consumer’s lives at risk. We found that technology in the form of Jupitice. Jupitice introduced us with a potential solution in the form of Digital RERA Court,” said KK Khandelwal, Chairman, Haryana RERA.

On the other hand, HARERA will promote and use this Digital RERA Court to conduct end-to-end proceedings etc. for easy and effective dispute resolution for the disputants and other stakeholders involved in the process.

With this platform, the user will be provided with end-to-end abilities to plead and conduct entire proceedings under the Quasi-Judicial Mechanism, from filing of disputes to decision making, all on a single platform.

“It will not only be beneficial for the consumers but for the RERA authorities as well. Now, the consumers need not to visit the RERA office for their case proceedings but can easily resolve their disputes from anywhere, anytime, and from any device,” Khandelwal added.

Under this partnership, Haryana will become a pioneer to have the first-of-its-kind digital RERA Court designed and developed to enable all its stakeholders to execute and perform end-to-end dispute resolution mechanism online from the comfort of their home or office.

“Together, HARERA and Jupitice, have created synergy that was much needed for the complete transformation of RERA’s Dispute Redressal Ecosystem. With this partnership, we can support large, scalable and evolving needs of the complainants/disputants in the real estate industry for enhanced access, quick and inexpensive settlement of commercial disputes by leveraging new-age technologies such as AI and Blockchain,” said Raman Aggarwal, Founder & CEO of Jupitice.

Aggarwal said that digital RERA Court will also support AI-enabled self-representation, while all the useful documents related to respective cases will be safely secured through the Blockchain-enabled digital locker.


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