A recall has been announced for a widely used battery-powered lawn mower sold at Home Depot across Canada and the United States. The recall involves a RYOBI 40 Volt Brushless 21-inch Cordless Walk-Behind Mower that may present a fire hazard. Consumers who own these mowers must stop using them immediately and follow the steps provided to receive a free replacement.
Overview of the Recall
The recall centers on a push-on connector inside the powerhead that can overheat during regular use. This condition creates a potential fire hazard. During the period between February 2021 and January 2025, approximately 28,400 mowers were sold in Canada while around 217,400 mowers were sold in the U.S. The issue has led to reports of overheating and several fires, with minor injuries being reported in the United States.
Health Canada has noted that there have been no injuries in Canada apart from one incident of overheating. In the United States, there have been multiple cases—about 96 reports of overheating, including four fires and two instances of minor burn injuries. The recall notice was jointly created by the U.S. Consumer Product Safety Commission and Health Canada to address the potential risks associated with these mowers.
Detailed Information on Affected Mowers
The recalled mowers come with specific model and serial numbers. Consumers need to verify whether their mower matches the recalled list:
- RY401014BTLUS
- RY401014US
- RY401140US
- RY401015BTLUS
- RY401015US
- RY401150US
- RY401140US-Y
- RY401150US-Y
- RY401160US
- RY401016US
Additionally, the mowers to be recalled have serial numbers ranging from KC21032D010001 to KC21327N999999. These numbers are typically found on the interior of the mower housing. It is important for consumers to check if their device falls under these criteria to ensure safety.
The Reason Behind the Recall
The core issue leading to this recall is the overheating of a push-on connector placed inside the powerhead. During operation, this connector can heat up beyond safe levels, potentially triggering a fire. Reports indicate that in some instances the overheating has resulted in the mower catching fire while it was in use. Although the majority of incidents involve overheating without severe injury or damage, the risk remains significant enough that consumers are urged to stop using these mowers immediately.
The risk to property and personal safety is a reminder of the importance of regular product safety checks and recalls. The recall notice includes a clear warning to all owners of the affected mowers to disable the equipment right away to avoid any possibility of fire or injury.
Consumer Steps and Safety Measures
Consumers who suspect that they own one of the recalled models should act immediately. There is a step-by-step process available for affected customers to secure a free replacement. The main steps that need to be followed include stopping the use of the mower and contacting the appropriate customer service team for instructions on how to disable the unit safely.
- Stop using the mower immediately if you own one of the affected models.
- Contact TTI Outdoor Power Equipment Inc. toll free at 800-597-9624. The service center is available from 9 a.m. to 5 p.m. ET, Monday through Friday.
- Follow the provided instructions to disable your mower and arrange for the free replacement unit.
Consumers are also encouraged to check the latest updates online by visiting RYOBI’s official website. The website provides detailed information on the recall process and any additional safety instructions that might be released.
If you have experienced issues while using this product, consider consulting a professional for advice on possible premises or injury claims. You may wish to reach out to a reputable Home Depot injury attorney for guidance on how to handle any injuries or property damage arising from the use of the recalled mower.
The Extent of the Issue
The recall affects a large number of consumers because of the significant volume of sales over the last four years. The reports indicate that while a majority of the incidents have been cases of overheating without serious consequences, there have been enough reports—both in terms of fires and injuries—that necessitate serious action.
The product recall has implications for customers who purchased the mower for its ease of use and the promise of a battery-powered solution to everyday garden maintenance. With sale prices ranging between $500 and $700, the mower was a popular choice for homeowners who appreciated the blend of convenience and performance. The recall suggests that it is important for customers to remain alert to product safety notices and to check for any potential product recall updates even if a purchase was made recently.
The Role of Product Safety Authorities
Both the U.S. Consumer Product Safety Commission (CPSC) and Health Canada play vital roles in ensuring the safety of consumers across North America. The coordinated recall is a result of their combined efforts to monitor, identify, and mitigate risks associated with consumer products. Official reports and statistics have been used to prompt the current action, emphasizing that consumer safety remains a top concern.
In recent years, consumer accidents and property damage associated with defective products have cost the nation significantly. Safety agencies continue to work on reducing these risks through regular inspections, testing, and recall notices. As consumers begin to use newer products, authorities remain alert to any reports of hazards, ensuring that necessary recalls are issued promptly.
Background on the Manufacturer and Sales
The recalled product is manufactured by TTI Outdoor Power Equipment, Inc. in Anderson, South Carolina. The mower is built in the United States and distributed through major retail channels, including Home Depot and Direct Tools Factory Outlet stores, as well as online vendors. Over the past few years, consumer trust in the brand was bolstered by the product’s performance and ease of maintenance. However, the recent fire hazard has changed the course of events, compelling the manufacturer and retailers to take significant action.
The widespread nature of the recall highlights the importance for manufacturers to rigorously test their products before market release. Even with rigorous quality control protocols, issues can still surface after prolonged periods of use, especially in products that are subject to weathering and prolonged outdoor use.
Consumer Best Practices and What to Expect Next
Consumers should remain proactive by taking regular steps to ensure the safety of their home equipment and appliances. Here are some tips to keep in mind:
- Regularly check for recall notices related to products used in and around your home.
- Stop using any device that shows signs of unusual behavior, such as overheating or strange noises.
- Stay informed by signing up for email alerts from consumer safety organizations.
Following these guidelines will help mitigate risks related to other potential product defects. Consumers who have already heard of the recall should immediately review if they are impacted and contact customer service without delay.
Looking forward, the manufacturer has promised a free replacement for any affected mower, and the process is being handled with priority by the customer service teams. Consumers should expect clear communication regarding disabling the defective unit and replacing it with a safe, updated model. This process is critical to ensuring that future use of the product does not expose customers to further risks.
Conclusion
Product recalls remind consumers of the importance of using safe home appliances and outdoor equipment. The recall of the RYOBI 40 Volt Brushless 21-inch Cordless Walk-Behind Mower serves as a key example of the need to regularly check for recall notices and follow safety protocols when using electrical outdoor equipment. With over 245,000 mowers sold across Canada and the United States, the impact of this recall is significant.
Consumers are urged to take immediate action by stopping use of the mower, verifying model and serial numbers, and contacting TTI Outdoor Power Equipment Inc. for instructions to disable their product and receive a free replacement. Staying informed and acting promptly can help prevent potential harm. If any issues have already arisen or if you have concerns about property damage related to the recall, consulting a professional such as a Home Depot injury attorney may provide clarity on your next steps.
This recall underscores the vital role that both manufacturers and safety agencies play in maintaining consumer safety across everyday household tools and appliances. By paying close attention to recall notices and following the recommended safety procedures, consumers can help ensure that their home maintenance tools remain safe and reliable.
