UP RERA Resolves Majority of 2025 Complaints on Housing

Uttar Pradesh Real Estate Regulatory Authority (UP RERA) announced that it has resolved nearly 76% of the complaints received so far this year, with most cases involving housing delays and possession-related issues.

According to the Authority, 2,394 complaints were filed in 2025, of which 1,810 have been addressed. The state regulator highlighted that the majority of grievances originated from major real estate hubs such as Lucknow, Ghaziabad, Gautam Buddha Nagar, Varanasi, and Meerut, where housing demand and large-scale projects are concentrated.

Since its inception, UP RERA has emerged as one of the most active state regulators under the Real Estate (Regulation and Development) Act. Out of the 58,545 complaints filed in Uttar Pradesh, the Authority accounts for 39% of all consumer complaints lodged nationwide. Of these, nearly 40% of the total complaints resolved across the country have been handled by UP RERA, which currently maintains a disposal rate of 85.20%, significantly higher than the average for most states.

Officials noted that this track record underscores UP RERA’s role in safeguarding homebuyer interests and ensuring accountability in the real estate sector.

Commenting on the achievement, Sanjay Bhoosreddy, Chairman of UP RERA, said the regulator remains committed to protecting consumers. “UP RERA has been working with a mission to safeguard the rights of homebuyers and bring transparency in the real estate sector. The high rate of complaint disposal reflects the Authority’s efficiency and commitment towards timely justice. We will continue to strengthen our efforts to ensure accountability of promoters and protect the interests of consumers across the state,” he said.

Alongside its complaint disposal update, UP RERA also flagged concerns over the diversion of homebuyers’ payments into unauthorised accounts. On September 3, the Authority issued a warning to developers, urging buyers to report such practices through its grievance redressal platform.

As per RERA norms, all project payments must be routed through a designated collection account. From this account, 70% of the funds are transferred into an escrow account dedicated solely to project development. This mechanism ensures proper utilisation of funds for construction and timely delivery of homes.